Frequently Asked Questions
- 1. Booking & Payment Information
- 2. Venues & Event Setup
- 3. Our Products & Services
- 4. Contacting Us
1. Booking & Payment Information
• Do you require a deposit upon booking?
Once you have confirmed a booking a deposit of 25% of the order value is required within 7 days.
• How do I confirm a booking?
All customers who make an enquiry with us will receive an online quotation through our invoicing software. On the quote, you will find a few different features including a green button which says “accept” simply click this button and we will book you in, and email over all the necessary paperwork.
• When are the payment deadlines?
After confirming a booking with us a deposit is required within 7 days, and then the full amount has to be paid 14 days before the event.
2. Venues & Event Setup
• Can we arrange a meeting at the venue?
First meetings always take place at our offices or over the phone, where we can discuss your event ideas and you can receive a free quotation. Once a booking has been confirmed we can then meet at your venue to plan your event in more detail, we also recommend a final meeting at your venue 12 weeks prior to your event date.
• Do I need to contact the venue myself to find out set up times?
We will have a rough idea of set up times during the planning process of your event, however on the week of your event we will contact your venue to find out exactly when we can get in and set up, we will also contact you to make you aware of this.
• What time do you come back after the event to collect?
Our collections are generally the next morning or after the event on the night but if you require a different collection time this can be organised during the planning process.
• Do you have a fitting service?
Yes, our fitting service includes delivery to your venue, set up of everything on your order and collecting it all in a suitable time after the event. Along with this, we have our dry hire service, which is a cheaper alternative where the customer collects the stocks from us a day or a couple of days before their event and returns it after the event.
• On a dry hire service do you have to wash the stock before returning?
Nope, we will do all the washing! Please bring back all the stock on the agreed date after your event and we will do the rest.
• When can we collect our dry hire?
If you have opted for our dry hire service you’re welcome to collect your stock a day or two before your event, however, if you need it earlier than this please make us aware during the booking process.
3. Our Products & Services
• Is there anywhere we can see your products?
All our products are wrapped up securely in our warehouse, however, if there was something specific you wanted to see, then please let us know and we can send over a variety of photos of this product.
• Are your dance floors wired or wireless?
Our starlit dance floors are wired and LED illuminated designed for indoor use. We only stock wired dance floors purely because wired dance floors are much more reliable than wireless. By using a wired system we can lay the dance floors on uneven surfaces and be confident that the whole floor will work all night long.
• Do you supply balloons?
Unfortunately we no longer supply balloons; we sold this side of the business at the start of 2016.
• Can your love letters go outside?
It is not preferable to put our 5 foot love letters outdoors but they do have the capability as long as the weather stays dry.
• Do you have PAT testing?
Yes we do, all OUR electrical equipment has been PAT tested to ensure its safety out on events.
• Are you open for appointments at the weekend?
As the weekends are the busy part of the week for us unfortunately we are not open for appointments. During the week we are open for appointments between 9 and 5, please call up beforehand and we can arrange you a timeslot.
• What is the best way to contact you?
There are numerous ways to get in contact with us; we are in the office between 9 and 5 every weekday. Feel free to pop in a see us, our address is 53 Moat Street, Wigston, Leicester it is always advised you make an appointment beforehand, or you can call us on 0116 2885956. Out of hours and over the weekend our email address is the best way to contact us on email@example.com; we will endeavour to get back to you as quickly as possible.